Company Accessibility Policy


Hancock Mortgage is a DBA of City First Mortgage Services, L.L.C. is committed to accessibility, diversity and inclusion. We believe that all visitors should be able to easily browse the Hancock Mortgage website. Whether using assistive technologies like a screen reader, voice recognition software, a magnifier, or switch technology, our goal is to make accessible to all.


We strive to ensure that we are in compliance with all web accessibility laws and guidelines. We want our visitors to have a wonderful online experience and we are working to continually update and identify any needs for improvement.

  • The Web Content Accessibility Guidelines(WCAG) 2.0 Level AA are recognized and acknowledged as the international standard measure of success. We regularly test our site to ensure we meet or exceed that standard.
  • We’re always learning. We routinely look for improvements in our site's speed, performance, and accessibility.

Steps taken to improve accessibility

We have tried to make our site easy for all guests by implementing the following:

  • Site Structure — We try to use appropriate headings, lists, paragraphs and other formatting features, so that guests can easily use with assistive technology.
  • Text Equivalents — We try to ensure that all of our images have alternate text and our videos have closed captioning/transcription text for those who either can’t see images or hear audio.
  • Full Keyboard Access — We strive to have the site easily accessed using a keyboard.
  • Site Consistency — We’re strive to be consistent in the way we build our sites menus and apps, so that you can count on our sites to be consistent and function the same way every time you interact with them.

Any questions or comments

If there are any questions regarding this Accessiblitiy Policy, please contact us using the information below:

Hancock Mortgage

Powerered by City First Mortgage Services, L.L.C.
750 South Main Street Suite 104
Bountiful, UT 84010
United States